Premium train leaves hour early, railways blames faulty software

Premium train leaves hour early, railways blames faulty software

Mumbai:





Passengers travelling to Mumbai from Jabalpur on the Varanasi-LTT air-conditioned premium special train were in shock on Sunday as the train, which was running behind schedule, arrived and departed unnoticed. The stranded passengers were accommodated in the sleeper class of another train but will have to wait before the excess fare is refunded. The train departs from Varanasi at 9.45am and arrives at 7pm at Jabalpur Junction. However, passengers were told the train was running behind schedule and will arrive at Jabalpur station at 10.15pm. Instead, the train arrived earlier and departed from the station at 9.15pm.
Railway authorities have blamed the train-running status software for the failure. Piyush Mathur, chief public relations officer, West Central Railway said, “The train-running status of the train could not be updated on the Centre for Railway Information System (CRIS).When passengers were tracking the train status online or through the train enquiry system, they found that it was running three hours behind schedule. Those passengers who turned up late at the station were unable to board the train.“
Ankit Soni, a passenger who traveled by the train and had bought a ticket for Rs 1800, said, “There was absolute chaos at Jabalpur station as well as when the train arrived at LTT. There was no announcement, nor did the station master seem to be aware about the train's status.“
However, Mathur said, “ Announcements were regularly made at stations about the status of the train. Since 37 passengers were stranded, a sleeper coach was attached to Godan Express and a Train Ticket Examiner was deputed. Passengers were issued Excess Fare receipt by deducting the fare for Godan Express between Jabalpur and LTT so that they can seek a refund.“
The Varanasi-LTT premium train has a dynamic fare system similar to an airline. Fares increase as the availabili ty decreases and departure dates draw near. The base fare is equivalent to Tatkal fare but due to dynamic pricing it can increase by more than 100%.
Rakesh Singh, a passenger, who bought the ticket at Rs 8,000 said, “Some people had spent 10,000 to 15,000 to book a berth. We spent almost two hours at LTT station on Sunday to get the refund. However, the local authorities said we will have to apply online on the IRCTC website to get the refund.” Some passengers were travelling to Mumbai to catch international flights. Singh said, “A passenger told me he will be in the US for six months. How will he keep track of the refund?” But Mathur said there was no other option. “Passengers will have to undergo the inconvenience and follow the refund procedure via IRCTC’s e-ticketing website.”

If you are planning to visit your dream destination all alone

Should share good experiences





If you are planning to visit your dream destination all alone, think again! Researchers have found that undergoing an experience with another person seems to intensify that particular experience. People who share experiences with another person rate those experiences as more pleasant or unpleasant than those who undergo the experience on their own, the findings showed.
“When people are paying attention to the same pleasant thing, whether the Mona Lisa or a song on the radio, our research shows that the experience is much more pleasurable,“ says Erica Boothby , psychological scientist and lead researcher at the Yale University, USA. “And the reverse is true of unpleasant experiences ­ not sharing them makes them more pleasurable, while sharing them makes them worse,“ Boothby points out. The research suggests that sharing an experience with someone else, even silently , may focus our attention, making us more attuned to what we are sensing and perceiving. For the study , researchers explored the consequences of sharing experiences that unfold socially but silently.
“A pleasant experience that goes unshared is a missed opportunity to focus on the activity we and others are doing and give it a boost,“ Boothby stresses.